In general, customerís expectations on quality of medical care and customer service in medical transportation services are mostly going to be dependent on what they have paid for the said service in the first place. If a patient has arranged for a private ambulance service, they should be generally expecting better quality of care and more up to date medical equipment then if they are using an average city or community operated medical transport company or ambulance.
Emergency and non-emergency medical transport are two completely different types of medical transportation services. When it comes to non-emergency medical ambulance companies, the quality of service you receive may vary from company to company quite drastically. Once again, the more you pay for the service the more you can expect from transportation companies. Usually the types of services and support that can you expect from most ambulance companies will be detailed in their contract with you. The contract will outline how many practitioners will be in the ambulance, which devices will be provided to help load/unload the patient into/from the vehicle and which life safety, measuring, or life monitoring devices will be on board in case the patient has a medical emergency en-route.